Star Computer Parts - Return Policy

Star Computer Parts is pleased to offer a no risk, no hassle guarantee on every item we sell EXCEPT Software - software may be returned UNOPENED in original packaging within 30 days. Order any item (restrictions apply for software), and if you are not 100% satisfied with it in any way, you can return it within 30 days, no questions asked. We'll gladly replace the item, refund your money, or apply the price of the product toward any other item in our store -- it's your choice!

Shipping & handling charges excluded. Offer does not apply to special clearance or closeout items.

Backordered Products

Approximate ship dates for backordered items may be obtained by calling our customer service department at: 765-228-6375 Monday - Friday 9:00 AM - 5:00 PM EST or Emailing: customerservice@starcomputerparts.com. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time.

Order Status and Tracking

You track the status of your order within the Star Computer Parts website in real time, and check the shipping status of your order in route via our direct connection to the FedEx and UPS tracking systems! Simply click the Track Orders tab at the top of any page then log-in and check the status of your order. Real-time tracking status is not yet available, but will be available very soon on our website.

Shipping Charges

Shipping charges vary, based on the actual weight and size of the items shipped and the shipping method selected. Total shipping charges can be reviewed, and shipping method changed prior to finalizing your order. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time.

Order Modification or Cancellation:

Orders placed online may be modified by calling our customer service department at: (765) 228-6375 Monday - Friday 9:00 AM - 5:00 PM EST or Emailing: customerservice@starcomputerparts.com.

Product Returns:

Please contact our customer service department at:

(765) 228-6375 Monday - Friday 9:00 AM - 5:00 PM EST for assistance, or follow the instructions on the back of the packing slip that was included with your order.

Site Support or Suggestions:

Our Contact Us page provides email links for your questions, comments, and suggestions.